Frequently Asked Questions

Check-in time is from 2:00 p.m. and Check-out time is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if prearranged (charges may apply). Late check-out can be arranged, subject to availability (charges may apply).

Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation.  Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets.  Please contact us regarding working support dogs.

In accordance with New Zealand smoking legislation, our properties are smoke-free. Our property does have a designated smoking/vaping area outside. There is no smoking/vaping allowed in rooms or public areas on the property. Cleaning charges may apply if a guest is found smoking inside the building.

Yes, CityLife Wellington does offer accessible rooms for our guests, please contact us for details.

Yes, CityLife Wellington provides complimentary WiFi, printing support, and conferencing facilities.

Yes, CityLife Wellington is children-friendly. We provide holiday packs on arrival, and our concierge team is able to provide you with kid-friendly options for local activities.

Yes, we offer complimentary unlimited WiFi for your convenience. A fair usage policy applies and charges may apply if excessive usage is detected.

Yes, we offer room service. There are 3 external local restaurants that we work with where you can place an order and charge it back to your room account.

No, we currently do not offer turndown services.

Unfortunately, we do not have a pool on-site for guest use. 

Parking is available ($31 per 24 hours). Vehicle entrance is on 14 Gilmer Terrace.

Please contact the reception for information if required. 

Yes, we have laundry facilities in all rooms excluding Studio rooms.

The Living Room is currently unavailable for breakfast but beverage service is available from Monday to Sunday.

Selected local restaurants will deliver dinner directly to your room.

We have partnered with Sierra Café on Lambton Quay to offer our guests breakfast.

Yes, adult beverages and refreshments are available on-site at The Living Room from 5:30pm - 7:30pm.

We will be happy to help arrange an airport shuttle with an external provider upon request.

No, we do not offer car service.