Frequently Asked Questions

Check-in is from 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).

Our full cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation.  Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets. Please contact us regarding working support and care dogs.

Yes, in accordance with New Zealand smoking legislation, our properties are smoke-free.

There is a designated smoking/vaping area outside. There is no smoking or vaping allowed in rooms, or public areas of the property.

A cleaning fee may be applied if a guest is found to have smoked inside the building.

Yes, The Devon Hotel does have accessible rooms for our guests, please contact our property for details.

Yes, we are happy to offer our guests with complimentary WiFi, or printing support, and conferencing facilities.

Yes, The Devon Hotel is children-friendly. We provide holiday packs on arrival, there's activities on-site including our pool, and our concierge team will be happy to provide you with options for local activities.

Yes, please enquire here and our Corporate Sales team will be in touch with you. 

Yes, we offer complimentary unlimited WiFi at our property. A fair usage policy applies and charges may apply if excessive usage is detected.

Yes, we offer room service 24 hours/day for your convenience.

Yes, our turndown service is available upon request. 

Yes, we have both a heated outdoor pool and spa for you to enjoy. Additionally, while staying at The Devon Hotel you will have access to the New Plymouth Aquatic Centre and Gym (see reception for details). 

Yes, we have ample free car parking spaces.

Yes, we do have laundry services available for guests. Please contact the reception for more information.  

Yes, The Devon Hotel has 11 conference rooms with a total maximum capacity up to 750 guests and three beautifully landscaped gardens that make it the perfect venue for your conference or special event in New Plymouth.

Not only do we have the versatility to host conferences, seminars, meetings, exhibitions and presentations, but also we offer a sophisticated catering service and the best luxury accommodations, all under the same roof.

Yes, Marbles Restaurant is open for breakfast from 6:00 am - 9:30 am (Monday to Friday) and 6:30 am - 10:00 am (Saturday and Sunday), and from 6:00 pm for dinner until closed (Saturday from 5:30 pm). 

Yes, The Rocks Lounge is open from 4:00 pm - 10:30 pm daily. 

Yes, we offer an airport shuttle service, please contact the reception for further details. 

Unfortunately, we do not offer car service.