Frequently Asked Questions

Check-in at Heritage Auckland is from 2:00 p.m., and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late check-out can be arranged, subject to availability (charges apply).

Our cancellation policy will be on your booking confirmation, but in general, for prepay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 p.m. check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately our property is unable to take pets. Please contact us regarding working support dogs.

In accordance with New Zealand smoking legislation, Heritage properties are smoke-free. Each property does have a designated smoking/vaping area outside.  There is no smoking/vaping in rooms or public areas and cleaning charges may apply if smoking is found inside the building. Please contact reception to ask where the designated smoking areas are. 

Our property does offer accessible rooms, please contact us directly for details.

T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi, business centres or printing support and conferencing facilities. Please contact us directly for more information.

T.H.E. Heritage Experience ensures that as part of our Play Experience, our hotels are children friendly. With facilities on site, such as pools at most hotels, our concierge team will be able to provide you options for local activities.

Yes, please enquire here and our Corporate Sales team will be in touch with you. 

Heritage offers complimentary unlimited WiFi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.

Room Service is currently unavailable, however there are plenty of eateries nearby to choose from.

No, we do not offer turndown services at Heritage Auckland. 

Heritage Auckland boasts a rooftop pool and spa as well as an indoor lap pool and spa, both pools are heated to 28 degrees C. We also have a tennis court.

Valet Parking is available subject to availability for $45 per day. 

Yes, laundry services are available at Heritage Auckland.

Yes, we offer event spaces. Please contact us here to enquire.

Hotel food & beverage services & hotel bar are currently unavailable.

Berlinchen Restaurant is located on-site and charge back is available for your convenience.

No, we do not currently have a bar available at the hotel.

No, but our concierge can arrange either a super shuttle or a taxi to take you from Heritage Auckland to the airport. 

No, but we are able to arrange a taxi to assist you at any time. Please don't hesitate to ask at reception, if required.