Frequently Asked Questions

Check-in is from 2:00 p.m. and check-out is at 10:00 a.m. If you're arriving earlier, we can hold your bags or, can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).

Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages usually allow cancellation 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.

Unfortunately, our property is unable to host pets. Please contact the property regarding working support dogs.

In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if smoking is found inside the building.

No, we do not have any accessible rooms for guests.

Yes, we provide complimentary Wi-Fi and printing support. We can also help set up small meetings. Please contact us directly for more information. 

Yes, we are children-friendly. Our concierge team are able to provide you with options and discounted deals for local kid-friendly activities. Additionally, we also have an on-site pool.

Yes, we offer complimentary unlimited Wi-Fi. A fair usage policy applies and charges may apply if excessive usage is detected.

No, we do not offer turndown services. 

Yes, we have both a pool and spa, as well as, a gym and sauna on-site for our guests. 

We do not offer free parking, however valet parking is available for an additional fee.

Yes, we do have dry cleaning services available for guests, and all rooms have washing machines and dryers.

No, we do not have a restaurant on premises. 

Yes, OGB Bar is open from 3.00 pm - 1.00 am and offers food options as well.

No, we do not provide an airport shuttle. However, reception will be happy to contact an external provider if required.

No, we do not have car service available.