Heritage Hotels announces Strategic Partnership with TFE Hotels
Heritage Hotels recently announced a strategic partnership with TFE Hotels, a globally recognised Australian-based hotel group, as part of a multi-property management agreement. This partnership enables Heritage Hotels to expand its reach and benefit from TFE Hotels' international expertise and resources. Together, we’re committed to elevating the guest experience through a series of enhancements, which includes refurbishment plans across our hotels in the future.
From 1 December 2024, five hotels will adopt new brand names to reflect this collaboration:
- Rendezvous Heritage Auckland (formerly Heritage Auckland)
- Adina CityLife Auckland (formerly CityLife Auckland)
- Adina CityLife Wellington (formerly CityLife Wellington)
- Adina Heritage Christchurch (formerly Heritage Christchurch)
- Rendezvous Heritage Queenstown (formerly Heritage Queenstown)
This partnership is an exciting milestone, providing Heritage Hotels with the opportunity to enhance service standards, facilities, and guest offerings, creating memorable experiences at each location.
FAQs: Everything You Need to Know
General Information
Q: How will this partnership affect my stay?
A: You can expect the same level of quality service, with the added benefit of new offerings over time. This partnership aims to enrich the guest experience by expanding amenities and creating opportunities for special offers and experiences across TFE and Heritage Hotels.
Q: Will there be changes to hotel branding?
A: Yes, five hotels will adopt new branding under the partnership with TFE Hotels:
- Rendezvous Heritage Auckland (formerly Heritage Auckland)
- Adina CityLife Auckland (formerly CityLife Auckland)
- Adina CityLife Wellington (formerly CityLife Wellington)
- Adina Heritage Christchurch (formerly Heritage Christchurch)
- Rendezvous Heritage Queenstown (formerly Heritage Queenstown)
All other hotels will remain as they are currently known.
Bookings and Reservations
Q: Will my current reservation be affected?
A: All existing bookings will proceed as scheduled and we look forward to welcoming you.
Q: Will my event or wedding booking at Heritage Queenstown be impacted?
A: All events will go ahead as planned, with your current event coordinator continuing to manage all arrangements.
Q: Can I still cancel or amend my booking?
A: Yes, you can modify or cancel reservations as usual by contacting the respective hotel directly.
Q: How do I make a new reservation?
A: You can continue to book through the Heritage Hotels website.
Hotel Policies and Services
Q: What happens to my gift voucher?
A: All gift vouchers remain valid and will be honoured at their respective locations.
Q: Will check-in/check-out policies change?
A: Current policies will remain unchanged for now. Any future updates will be communicated in advance.
Q: Will the amenities or services change?
A: We aim to maintain and enhance the services and amenities you enjoy. Any changes will be shared well in advance.
Q: Are there any changes to how my personal information is handled?
A: Your privacy and data security remain our priority. If there are any changes to our privacy policies, they will be communicated transparently.
Q: Who should I contact for more information?
A: Please contact us at 0800 36 88 88 or via email at res@heritagehotels.co.nz.
For more information about TFE Hotels click the link below:
