Frequently Asked Questions

The check-in time at The Waterfront Suites is from 2:00 pm on the date of stay, and the check-out time is 10:00 am. If arriving earlier the property can hold your bags, or if pre-arranged can possibly make your room available for an early check-in, charges may apply. Late check-outs can be arranged, subject to availability and charges apply.

The cancellation policy for The Waterfront Suites will be on your booking confirmation, but in general for pre-pay packages or non-flexible package, there is no refund for cancellation. Flexible package are usually 24 to 72 hours before the 2:00 pm check-in. Please check you booking confirmation for your specific cancellation policy.

Unfortunately our property is unable to take pets. Please contact us regarding working support dogs.

In accordance with the New Zealand smoking legislation our Heritage properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.

Our property does offer accessible rooms, please contact us for details.

T.H.E. Heritage Experience looks after your Work needs by providing complimentary WiFi and printing support.

T.H.E. Heritage Experience ensures that as part of our Play Experience, our properties are children friendly. We can provide holiday packs on arrival and have an on-site pool. Our team are also able to provide you options for local activities.

Please enquire here and our Corporate Sales team will be in touch with you. 

The Waterfront Suites offer complimentary unlimited Wi-Fi at our property. A fair usage policy applies and charges may apply if excessive usage is detected.

No, unfortunately we do not offer room service.

No, we do not offer turndown services.

We have a heated lap pool on-site. Please view our amenities page for more information. 
 

We offer free parking at The Waterfront Suites in our underground car park, which has a 2m height restriction.

All of our suites have washing machines and dryers for your convenience.

No, The Waterfront Suites does not have event spaces available.

Unfortunately, there is no on-site restaurant available for guests, but we are conveniently located within Paihia town, so there are plenty of cafes and restaurants right outside our doorstep!

We do not have a bar available but we are only a short walk from restaurants, bars, and cafes in the area. 

An Airport shuttle can be arranged at an additional cost.

Car Service can be arranged at an additional cost.